FAQ

Frequently Asked Questions



If we haven’t answered your questions below, or you want to know more, then please email or phone us. We enjoy talking to our customers to ensure they get the best holiday provisioning.

Bareboat - FAQ’s


Food & Staples


  • Do we get all of our food and drinks delivered at once? What is Mid Charter Re-Provisioning?
    • Storage on bareboats can be limited for pantry, fridge or freezer items, so we try to plan for this when provisioning for you.

      Package provisioning:
      If you order a Package, we will know how many people are travelling and for how many days. Depending on these numbers, we may contact you to recommend a Mid Charter Re-Provision. See: About us.
      If we re-provision via Hamilton Island, there will be a delivery fee of $33.00 (subject to the size of the order).

      Easy Plan / Supermarket provisioning:
      If you are travelling for longer than 5 days and are planning to order only Easy Plan Meals and/or Supermarket items, then you may wish to think about splitting your order into two orders, to allow for a Mid Charter Re-Provision. See: About us.
      If you place one big order for all your Easy Plan Meals & Supermarket items, we will deliver them all at once.

      Beverages:
      We can also split the Beverages between provisioning rounds, to help with any storage issues. Or if you run out of Beverages we can add more with your Re-Provision.
      You are welcome to keep some of the delivery eskies on board, to keep your items chilled.

      Please Note: if we Re-Provision your vessel via Hamilton Island, there will be a delivery fee of $33.00 (subject to the size of the order). We subsidise the cost of the ferry transport fee charged by Cruise Whitsundays.

      Please email or phone us if you wish to discuss Mid Charter Re-Provisioning.

  • Is the food cooked and ready to serve?
    • If you have ordered a 'Heat and Eat' type meal via Easy Plan...then Yes.

      If not...then No. Your provisions are supplied fresh, whole and uncooked ready for you to prepare in the galley. We do this to maintain the longevity of your produce. That said, we do provide some foods pre-prepared.

  • Are any of the foods provided frozen?
    • Yes, we provide your meat, seafood (and the dietary alternatives to these items) and some of the breads as frozen.

      We do this because you have limited fridge / freezer space on bareboats, so we try to split your foods between them. Also, in the warm Whitsundays weather, foods must be correctly stored to maintain their perfect condition for the duration of your charter.

      Our warm weather also means that defrosting the items for that day's meals takes no time at all and will be perfect for eating/cooking. We will provide you with defrosting tips in your delivery documents pack.

  • Do I need to order cleaning items (aka Staples Pack)?
    • Each Charter company provides different cleaning items for your charter eg sponges, scourers, detergent, paper towel, toilet paper, garbage bags etc. It is best to check with your Charter company to understand what is included and if you require anything further.
      See our Easy Plan Menu for our Cleaning/Staples Pack.



Water & Alcohol


  • Water - do we need to buy bottled water?
    • In our warm Whitsundays weather, you tend to drink a lot of water. Anywhere from 1.5 to 2 litres per person, per day. Each bareboat has onboard water tanks that you will use for all your daily needs eg showers, toilets, sinks. This water is suitable for drinking. However many people prefer to buy bottled water – it’s a personal choice.

      We sell various sizes of water, for the following purposes:

      • 24 x 600ml water (carton) – these are a good size to have on deck or to take ashore on excursions, and easily refillable;

      • 1.5L water bottle – if you prefer a larger bottle;

      • 10L water bottle – it includes a tap, so these are excellent to sit on your bench to refill water glasses or bottles, as required.

      We can chill or freeze your water to assist in keeping your fridge/freezer/eskies cool. We don’t recommend chilling or freezing the 10L water.

  • Alcohol - can we order ONLY alcohol from Whitsunday Provisioning?
    • No, to comply with our Liquor Licence we can only supply alcohol if we provision some food.
      Please email or phone us to discuss.



Ordering


  • How soon should I place my order for provisioning?
    • As we are based in a regional area, it would be preferable if you completed your order as soon as practicable.

      Ideally we would like 2 (two) or more weeks notice. This timing allows us to order products specifically for your holiday. This is especially important for your produce as we want to provide you with the freshest market produce so it will be perfect for your entire Whitsundays holiday.   

      We can however process orders with less notice. Please contact us if you wish to discuss the timing of your order.

  • How do I order a Package if one or more of our travelling party have a dietary / allergy requirement?
    • Simply advise us of your diets/allergies via the Special Requests box when you place your order and we will substitute suitable alternatives for you. eg 1 x Gluten Free, 2 x Vegetarian
      Please email or phone us if you wish to discuss these alternatives.

  • What happens once I complete and pay for my order?
    • We will email you once we receive your order, to confirm the booking. We will then liaise with your Charter company to confirm the vessel you will be chartering and the date and time of delivery.

      We may contact you to discuss delivery time, especially if you are having a ‘sleep aboard’ the night before your charter commences. Then there’s nothing more for you to do, but wait for your holiday to commence!

      The day before your delivery we contact your Charter company to confirm the berth number of your vessel so we know where you will be.

  • What if I need to change my order after I've paid for it?
    • We will do our best to make the changes you require, but it will depend on how close it is to the delivery date.
      Please email or phone us if you wish to make changes to your order.

  • What if I need to cancel my order?


Delivery


  • What times do Whitsunday Provisioning deliver?
    • We deliver 7 days a week, from 7am. Our last deliveries are:

      • Monday to Friday - 3.00pm;

      • Saturday, Sunday and Public Holidays - 2.30pm.

      For very large orders, we have the ability to deliver outside these times. Please email or phone us to discuss your options.

      Please refer to: When will my provisions be delivered?

  • Does Whitsunday Provisioning charge a delivery fee?
    • If your chartered bareboat or private vessel departs from Airlie Beach (Coral Sea Marina) or Shute Harbour, we do not charge a delivery fee.

      If your chartered bareboat departs from Hamilton Island, but we provision your boat at the mainland before it is sailed over to you, then we do not charge a delivery fee.

      If you have a private vessel departing from Hamilton Island, we will need to transport your provisions over to you, via the Cruise Whitsundays ferry. The delivery fee will be a minimum of $36.00 but may be higher depending on the size of your provisions order.

  • Where will my provisions be delivered to?
    • If your bareboat or private vessel is in Airlie Beach (Coral Sea Marina) or Shute Harbour, we will deliver directly to your vessel. If you are in Coral Sea Marina, we will confirm your marina berth number with your Charter company or you directly for your private vessel.

      If you have a private vessel departing from Hamilton Island, we will deliver your provisions to the Cruise Whitsundays ferry terminal on the mainland. You will need to meet the ferry to collect your provisions.

  • How will my provisions be delivered?
    • We pack all of your provisions in insulated boxes - we call them "eskies" in Australia!

      Each box will be clearly labelled with: Charter company name, your surname and the vessel name. It will also have a coloured label attached so you know what each of them is for ie Freezer, Dairy, Produce (fruit & vege), Bread, Dry Stores, Platters.

      On top of one of your boxes, will be a yellow delivery envelope.

      Inside one of your eskies (generally the Bread esky) there will be a folder that will include:

      • Advice on where to return the reusable eskies;

      • A copy of your tax invoice;

      • Your menu;

      • Your packslip, that itemises what is included in your boxes.

  • When will my provisions be delivered?
    • We deliver 7 days a week, from 7am. Our last deliveries are:

      • Monday to Friday - 3.00pm;

      • Saturday, Sunday and Public Holidays - 2.30pm.

      For very large orders, we have the ability to deliver outside these times. Please email or phone us to discuss your options.

      When you place your order, we will ask you to advise your preferred delivery time. Don't worry if you aren't sure, as we will liaise with your Charter company to discuss when you will have access to your bareboat.

      If you arrive later than 3.00pm, we may still be able to deliver to you on your day of arrival. It will depend on our access to your bareboat. As we deliver your provisions in insulated boxes, cold and frozen goods will remain in perfect condition for several hours.

      Alternatively, if you are arriving very late in the day, we can deliver early the next morning so you can be unpacked before your bareboat briefing commences.

  • What happens if my flight to the Whitsundays is delayed or cancelled?
    • We recommend you have travel insurance that will cover your provisions, should anything happen with your flights to the Whitsundays.
      Please phone us as soon as you aware of any relevant flight delay or cancellation. We will liaise with your charter company to discuss your delivery.

      If we have already delivered your provisions to your bareboat we will be unable to cancel your delivery nor provide a refund. See: Our Policies. However, we will do our best to work with your charter company.

      If your flight is delayed until the following day, and we have not yet delivered your provisions, we can postpone delivery until the following day.



Hamilton Island - FAQ’s


Food & Staples


  • Do we get all of our food and drinks delivered at once? What is Mid Holiday Re-Provisioning?
    • As you will be in an apartment/bungalow/house, storage for pantry, fridge or freezer items should not be an issue, therefore we would send all of your food and drinks at one time.

      However, we can certainly do a Mid Holiday Re-Provision if you require it. See: About us.
      Please Note:there will be a delivery fee of $33.00 (subject to the size of the order). We subside the cost of the ferry transport fee charged by Cruise Whitsundays.
      Please email or phone us if you wish to discuss Mid Holiday Re-Provisioning.

  • Is the food cooked and ready to serve?
    • If you have ordered a 'Heat and Eat' type meal via Easy Plan...then Yes.

      If not...then No. Your provisions are supplied fresh, whole and uncooked ready for you to prepare in the kitchen. We do this to maintain the longevity of your produce. That said, we do provide some foods pre-prepared.

  • Are any of the foods provided frozen?
    • Yes, we provide your meat, seafood (and the dietary alternatives to these items) and some of the breads as frozen.

      In the warm Whitsundays weather, foods must be correctly stored to maintain their perfect condition for the duration of your holiday. Our warm weather also means that defrosting the items for that day's meals takes no time at all and will be perfect for eating/cooking. We will provide you with defrosting tips in your delivery documents pack.

  • Do I need to order cleaning items (aka Staples Pack)?
    • It is best to check with your accommodation manager to check the cleaning items provided eg sponges, scourers, detergent, paper towel, toilet paper, garbage bags etc.
      See our Easy Plan Menu for our Cleaning/Staples Pack.



Water & Alcohol


  • Water - do we need to buy bottled water?
    • In our warm Whitsundays weather, you tend to drink a lot of water. Anywhere from 1.5 to 2 litres per person, per day. Your accommodation will have tap water that is suitable for drinking. However, many people prefer to buy bottled water – it’s a personal choice.

      We sell various sizes of water, for the following purposes:

      • 24 x 600ml water (carton) – these are a good size to have on deck or to take ashore on excursions, and easily refillable;

      • 1.5L water bottle – if you prefer a larger bottle;

      • 10L water bottle – it includes a tap, so these are excellent to sit on your bench to refill water glasses or bottles, as required.

  • Alcohol - can we order ONLY alcohol from Whitsunday Provisioning?
    • No, to comply with our Liquor Licence we can only supply alcohol if we provision some food.
      Please email or phone us to discuss.



Ordering


  • How soon should I place my order for provisioning?
    • As we are based in a regional area, it would be preferable if you completed your order as soon as practicable.

      Ideally we would like 2 (two) or more weeks notice. This timing allows us to order products specifically for your holiday. This is especially important for your produce as we want to provide you with the freshest market produce so it will be perfect for your entire Whitsundays holiday.

      We can however process orders with less notice. Please contact us if you wish to discuss the timing of your order.

  • How do I order a Package if one or more of our travelling party have a dietary / allergy requirement?
    • Simply advise us of your diets/allergies via the Special Requests box when you place your order and we will substitute suitable alternatives for you. eg 1 x Gluten Free, 2 x Vegetarian
      Please email or phone us if you wish to discuss these alternatives.

  • What happens once I complete and pay for my order?
    • We will email you once we receive your order, to confirm the booking. Our email will include a map of Hamilton Island, and will identify where the Crusie Whitsunday ferry terminal is located. This ferry terminal is where you will need to collect your provisions.

      Then there’s nothing more for you to do, but wait for your holiday to commence!

      On the day of your delivery we will send you a text message to remind you to collect your provisions.

  • What if I need to change my order after I've paid for it?
    • We will do our best to make the changes you require, but it will depend on how close it is to the delivery date.
      Please email or phone us if you wish to make changes to your order.

  • What if I need to cancel my order?


Delivery


  • How will my provisions be delivered?
    • We deliver 7 days a week to Hamilton Island, via the Cruise Whitsundays ferry service. We have been seamlessly delivering provisions to Hamilton Island for over 10 years.
      Hamilton Island does not allow us to pack your provisions in our usual insulated boxes - we call them ‘eskies’ in Australia! Instead we must pack your provisions in cardboard boxes.
      For your ‘cold’ items ie Dairy, Produce, Frozen goods and any Platters, we will pack these items into insulated bags and then into boxes. Each box will be clearly labelled with your surname and the delivery date. It will also have a coloured label attached to it so you know what each of them is for ie Freezer, Dairy, Produce (fruit &vege), Bread, Dry Stores, Platters.
      On top of one of your boxes, will be a yellow delivery envelope. This will include:

      • A yellow delivery summary – it notes how many boxes are delivered;

      • A copy of your tax invoice;

      • Your menu;

      • Your packslip – itemising what is included in your boxes.

  • When will my provisions be delivered?
    • We do not have staff on Hamilton Island, therefore we rely on the Cruise Whitsundays ferry service to deliver your provisions to the Hamilton Island Marina Ferry Terminal.
      Cruise Whitsundays prefer us to use the ferry which arrives at the Hamilton Island Marina around 3pm each day (we will confirm this time with you). However, they have multiple services throughout the day so we can change this delivery time, if required.

      Cruise Whitsundays provides an excellent service and they arrive on time!
      Please email or phone us to discuss your options.

  • Does Whitsunday Provisioning charge a delivery fee?
    • We do not charge a delivery fee HOWEVER the Cruise Whitsundays ferry service we use to transport your provisions over to Hamilton Island charges us a transport fee, which we pass on to you.

      The delivery fee will be a minimum of $36.00 but may be higher, depending on the size of your provisions order.  As a guide, Cruise Whitsundays ferry charges $12.00 for every 10kg carton we send, which includes water, wine and beer.  

  • Where will my provisions be delivered to?
    • As we don’t have any staff based on Hamilton Island, we will deliver your provisions to the Cruise Whitsundays ferry terminal on the mainland. They transport your provisions across to the Hamilton Island Marina Ferry Terminal and you will need to meet the ferry to collect your provisions.

  • How do I collect my provisions once they've arrived on Hamilton Island?
    • The majority of accomodation on Hamilton Island will have access to a golf buggy. You can use the golf buggy to pick up your provisions that are packed in cardboard boxes.
      Alternatively, you could contact your booking agent or accommodation manager to see if your accommodation provides a pick-up service.

  • What happens if my flight to the Whitsundays is delayed or cancelled?
    • We recommend you have travel insurance that will cover your provisions, should anything happen with your flights.
      Please phone as soon as you aware of any relevant flight delay or cancellation.

      It would be worthwhile contacting your booking agent or accommodation manager to see if they could organise for someone to collect your provisions.

      If we have already delivered your provisions to the Cruise Whitsunday Ferry Terminal we will be unable to cancel your delivery nor provide a refund.See: Our Policies.

      If your flight is delayed until the following day, and we have not yet delivered your provisions, we can postpone delivery until the following day.



Palm Bay Resort - FAQ’s


Food & Staples


  • Do we get all of our food and drinks delivered at once? What is Mid Holiday Re-Provisioning?
    • As you will be in a bungalow/house, storage for pantry, fridge or freezer items should not be an issue, therefore we would send all of your food and drinks at one time. You will also have use of the Palm Bay Resort reception fridge/freezer space.

      However, we can certainly do a Mid Holiday Re-Provision if you require it. See: About us.
      Please email or phone us if you wish to discuss Mid Holiday Re-Provisioning.

  • Is the food cooked and ready to serve?
    • If you have ordered a 'Heat and Eat' type meal via Easy Plan...then Yes.

      If not...then No. Your provisions are supplied fresh, whole and uncooked ready for you to prepare in the kitchen. We do this to maintain the longevity of your produce. That said, we do provide some foods pre-prepared.

  • Are any of the foods provided frozen?
    • Yes, we provide your meat, seafood (and the dietary alternatives to these items) and some of the breads as frozen.

      In the warm Whitsundays weather, foods must be correctly stored to maintain their perfect condition for the duration of your holiday. Our warm weather also means that defrosting the items for that day's meals takes no time at all and will be perfect for eating/cooking. We will provide you with defrosting tips in your delivery documents pack.

  • Do I need to order cleaning items (aka Staples Pack)?
    • Palm Bay Resort staff wash all of your cooking equipment, plates, cutlery etc therefore you shouldn’t need any cleaning items.



Water & Alcohol


  • Water - do we need to buy bottled water?
    • In our warm Whitsundays weather, you tend to drink a lot of water. Anywhere from 1.5 to 2 litres per person, per day. Your accommodation will have tap water that is suitable for drinking. However, many people prefer to buy bottled water – it’s a personal choice.

      We sell various sizes of water, for the following purposes:

      • 24 x 600ml water (carton) – these are a good size to have on deck or to take ashore on excursions, and easily refillable;

      • 1.5L water bottle – if you prefer a larger bottle;

      • 10L water bottle – it includes a tap, so these are excellent to sit on your bench to refill water glasses or bottles, as required.

  • Alcohol - can we order ONLY alcohol from Whitsunday Provisioning?
    • Palm Bay Resort is a licenced destination therefore we are unable to supply alcohol with any food provisions.



Ordering




Delivery


  • How will my provisions be delivered?
    • We deliver 7 days a week to Palm Bay Resort, via the Island Transfers ferry service. We have been seamlessly delivering provisions to Palm Bay Resort for many years.

      We pack all of your provisions in insulated boxes - we call them ‘eskies’ in Australia!
      Each box will be clearly labelled with your surname. It will also have a coloured label attached so you know what each of them is for ie Freezer, Dairy, Produce (fruit & vege), Bread, Dry Stores, Platters.

      On top of one of your boxes, will be a yellow delivery envelope. This will include:

      • A yellow delivery summary – it notes how many boxes are delivered;

      • A copy of your tax invoice;

      • Your menu;

      • Your packslip – itemising what is included in your boxes.

  • When will my provisions be delivered?
    • The timing of your delivery will be dependent on the time of departure of Island Transfers. Generally, all provisions will be delivered to Palm Bay Resort before midday each day.
      Island Transfers provides an excellent service.

  • Does Whitsunday Provisioning charge a delivery fee?
    • Whitsunday Provisioning does not charge a delivery fee to transport your provisions to the Island Transfers ferry terminal at Shute Harbour if your order is $100.00 or more.  Orders under $100.00 will incur a $30.00 delivery fee.

  • Where will my provisions be delivered to?
    • As we don’t have any staff based on Palm Bay Resort, we will deliver your provisions to the Island Transfers ferry terminal on the mainland. They transport your provisions across to the Palm Bay Resort and the island staff will meet the ferry to collect your provisions.

  • How do I collect my provisions once they've arrived on Palm Bay Resort?
    • The Palm Bay Resort staff will meet the Island Transfers ferry and put your provision boxes into their reception fridges and freezers.
      Please speak with the reception staff to confirm where your provisions boxes are.

  • What happens if my flight to the Whitsundays is delayed or cancelled?
    • We recommend you have travel insurance that will cover your provisions, should anything happen with your flights to the Whitsundays.
      Please phone as soon as you aware of any relevant flight delay or cancellation.

      If we have already delivered your provisions to the Island Transfers Ferry Terminal we will be unable to cancel your delivery nor provide a refund. See: Our Policies. However, the Palm Bay Resort staff will still collect your provisions once they arrive at the resort.

      If your flight is delayed until the following day, and we have not yet delivered your provisions, we can postpone delivery until the following day.



Airlie Beach Accommodation - FAQ’s


Food & Staples


  • Do we get all of our food and drinks delivered at once? What is Mid Holiday Re-Provisioning?
    • As you will be in an apartment/house, storage for pantry, fridge or freezer items should not be an issue, therefore we would send all of your food and drinks at one time.

      However, we can certainly do a Mid Holiday Re-Provision if you require it. See: About us.
      Please email or phone us if you wish to discuss Mid Holiday Re-Provisioning.

  • Is the food cooked and ready to serve?
    • If you have ordered a 'Heat and Eat' type meal via Easy Plan...then Yes.

      If not...then No. Your provisions are supplied fresh, whole and uncooked ready for you to prepare in the kitchen. We do this to maintain the longevity of your produce. That said, we do provide some foods pre-prepared.

  • Are any of the foods provided frozen?
    • Yes, we provide your meat, seafood (and the dietary alternatives to these items) and some of the breads as frozen.

      In the warm Whitsundays weather, foods must be correctly stored to maintain their perfect condition for the duration of your holiday. Our warm weather also means that defrosting the items for that day's meals takes no time at all and will be perfect for eating/cooking. We will provide you with defrosting tips in your delivery documents pack.

  • Do I need to order cleaning items (aka Staples Pack)?
    • It is best to check with your accommodation manager to check the cleaning items provided eg sponges, scourers, detergent, paper towel, toilet paper, garbage bags etc.
      See our Easy Plan Menu for our Cleaning/Staples Pack.



Water & Alcohol


  • Water - do we need to buy bottled water?
    • In our warm Whitsundays weather, you tend to drink a lot of water. Anywhere from 1.5 to 2 litres per person, per day. Your accommodation will have tap water that is suitable for drinking. However, many people prefer to buy bottled water – it’s a personal choice.

      We sell various sizes of water, for the following purposes:

      • 24 x 600ml water (carton) – these are a good size to have on deck or to take ashore on excursions, and easily refillable;

      • 1.5L water bottle – if you prefer a larger bottle;

      • 10L water bottle – it includes a tap, so these are excellent to sit on your bench to refill water glasses or bottles, as required.

  • Alcohol - can we order ONLY alcohol from Whitsunday Provisioning?
    • No, to comply with our Liquor Licence we can only supply alcohol if we provision some food.
      Please email or phone us to discuss.



Ordering




Delivery


  • What times do Whitsunday Provisioning deliver?
    • We deliver 7 days a week, from 7am. Our last deliveries are:

      • Monday to Friday - 3.00pm;

      • Saturday, Sunday and Public Holidays - 2.30pm.

      For very large orders, we have the ability to deliver outside these times. Please email or phone us to discuss your options.
      Please refer to: When will my provisions be delivered?

  • Does Whitsunday Provisioning charge a delivery fee?
    • If your mainland accommodation is in Airlie Beach, Cannonvale or Jubilee Pocket there is no delivery fee.
      If your accommodation is at Shute Harbour there is no delivery fee if your order is $100.00 or more.  Orders under $100.00 will incur a $30.00 delivery fee.

  • Where will my provisions be delivered to?
    • We will deliver directly to your accommodation.

  • How will my provisions be delivered?
    • We pack all of your provisions in insulated boxes - we call them ‘eskies’ in Australia!
      Each box will be clearly labelled with your surname and the vessel name. It will also have a coloured label attached so you know what each of them is for ie Freezer, Dairy, Produce (fruit &vege), Bread, Dry Stores, Platters.

      On top of one of your boxes, will be a yellow delivery envelope. This will include:

      • A yellow delivery summary – it notes how many boxes are delivered;

      • A copy of your tax invoice;

      • Your menu;

      • Your packslip – itemising what is included in your boxes.

  • When will my provisions be delivered?
    • We deliver 7 days a week, from 7am. Our last deliveries are:

      • Monday to Friday - 3.00pm;

      • Saturday, Sunday and Public Holidays - 2.30pm.

      For very large orders, we have the ability to deliver outside these times. Please email or phone us call us to discuss your options.

      When you place your order, we will ask you to advise your preferred delivery time.

      If you arrive later than 3.00pm, we may still be able to deliver to you on your day of arrival, as long as your accommodation manager is available to accept delivery on your behalf. As we deliver your provisions in insulated boxes, your cold and frozen goods will remain in perfect condition for several hours.

      Alternatively, if you are arriving very late in the day, we can deliver early the next morning so you are all set for breakfast.

  • What happens if my flight to the Whitsundays is delayed or cancelled?
    • We recommend you have travel insurance that will cover your provisions, should anything happen with your flights to the Whitsundays.
      Please phone as soon as you aware of any relevant flight delay or cancellation. We will liaise with your charter company to discuss your delivery.
      If we have already delivered your provisions to your accommodation we will be unable to cancel your delivery nor provide a refund. See: Our Policies
      If your flight is delayed until the following day, and we have not yet delivered your provisions, we can postpone delivery until the following day.